Terms and Conditions

Application procedure

1.1 Requests for places on all CAST training provision should initially be made using one of the standard booking forms for each applicant.

1.2 CAST will consider requests received and where possible offer the place requested. It may be necessary to contact you and discuss the request further to ensure the course is appropriate. 1.3 These terms and conditions must be agreed in advance of the booking. 1.4 Confirmations of bookings will be sent to the delegate within 7 days of receiving the completed booking form. 1.5 Payment must be received before the start of the activity.

2. Client Conditions

2.1 Candidates are expected to attend every training day and each tutorial appointment.

2.2 In the event of non-completion, non-attendance or cancellation, CAST reserve the right to pass on the costs incurred. In all cases, CAST will make every effort to mitigate these costs and will consider any extenuating circumstances before passing on costs.

2.3 NOCN and NVQ programmes:

1. Cancellation before the programme commences: the full cost will be passed on, unless a replacement participant can be found. In the latter case, an administration charge of £50 will apply.

2. Cancellation after the programme has commenced: the full cost will normally be passed on. The induction session is the commencement of the programme.

2.4 One-to-one sessions and short courses/workshops:

1. Cancellation within one week of the course or session date will incur the full cost.

2. If a replacement participant can be found, an administration charge of £25 will apply.

2.5 Training which is to be delivered at an organisation’s premises:

1. Cancellation one month prior to the commencement of the course/workshop: a charge of £50 administration fee will be charged

2. Cancellation within 1 month of the commencement of the course/workshop: the full cost will be passed on.

3. If the dates are rearranged, a £50 administration fee will be charged

2.6 Bespoke training courses:

1. Cancellation of the courses will incur full development and administration costs.

3. CAST responsibilities

3.1 The training, coaching and assessment provided by CAST will be delivered by people with appropriate levels of qualification, training, and/or experience. The training and associated materials will be in English.

3.2 CAST will endeavour to use locations and venues which are conveniently located and have suitable facilities. We will make all reasonable efforts to meet individual needs of participants, when informed in advance.

3.3 For those undertaking the NOCN and NVQ qualifications, individual progress support is offered. This includes a one-to-one review during the course, and access to the course tutors either in person or via telephone and e-mail.

3.4 Individual support will be provided to participants who are unable to attend a training day, so that they catch up with the coursework and are able to complete the linked piece of assessed work, at an additional cost.

3.5 CAST reserves the right to cancel dates and amend costs. Every endeavour will be made to rearrange bookings and provide advance notice of a change in charges. All bookings already received will be charged at the costs published at the time the booking was made. For cancelled dates, refunds or a rearranged date will be provided.